What do I need to get started?
If you would like to proceed with using our services simply phone or email us to that effect.
We will then send you an E-Welcome Kit that contains a pre-audit checklist, as well as login details
and other information to help you to use our website.
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How does the 15 day guarantee work?
The 15 working day guarantee does not include days where Super Auditors is waiting for information to
be supplied to complete the audit. The clock is stopped at each stage and recommences once
the requested information has been received.
We will contact you each time we put the audit on hold and advise you what day the audit is currently on.
A status report and other information about the audit can be viewed online securely through the audit portal.
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Are scanned documents OK?
According to the ATO, scanned paper records into an electronic form are acceptable provided that the electronic
copies are a true and clear reproduction of the original paper records.
Super Auditors fully complies with the ATO standards of record keeping requirements under the tax laws that include:
- record retention;
- data security and integrity;
- system documentation;
- reatining archival copies; and
- accessibility
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How do I know what documents I have given you?
A list of all documents attached for each audit and the date that they were attached can be securely viewed through
the Audit portal. There is no more second guessing as to whether you have provided us with the requested
information.
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What file types can be uploaded through the Audit Portal?
The Portal will accept any file type including such files as PDF, JPEG, XL, DOC, and TIF.
The system cannot, however, open any files that contain special characters in the filename such as @#$%^&*.
Under these circumstances, we will contact you and request that you rename the file and resubmit the document
through the portal.
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Is there a limit to the size of the files that can be uploaded?
The Audit Portal allows a limit of 50MB per file, which allows clients to lodge their documentation in one easy step.
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How do I let my clients know that I am outsourcing my SMSF audits?
We can send you a standard letter that explains the benefits of outsourcing the audit function to your client and why you
have chosen Super Auditors as your service provider. You may customise this letter to suit your needs.
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What is the fee if I have a complicated audit or one that has material breaches?
We would be happy to provide a fee quote for those funds that will contain known material compliance breaches or are complicated.
Super Auditors guarantees to keep their clients informed about any breaches that may arise. Any additional hours required
to resolve these breaches will not be undertaken by Super Auditors without prior agreement and the written approval of the client.
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